Terms of Use

Last updated: June 2026

This Terms of Use Agreement (“Agreement”) is a legal agreement between J0y Inc. (“J0y,” “Company,” “we,” “us,” or “our”) and any individual or entity that registers for, purchases, accesses, integrates with, subscribes to, downloads, or otherwise directly uses the Services (“Customer”).

If Customer authorizes employees, contractors, agents, or other individuals to access the Services through Customer’s account (“Authorized Users”), Customer is responsible for ensuring compliance by such Authorized Users with this Agreement.

This Agreement does not create a contractual relationship between J0y and end users of Customer applications, websites, forms, products, or services that utilize the Services.

1. DEFINITIONS

For purposes of this Agreement, the term “Services” means collectively the J0y platform, hosted applications, APIs, downloadable SDKs, source code, software components, websites, integrations, support services, onboarding services, account management services, documentation, updates, upgrades, and all related technologies provided by J0y.

“SDK” means any downloadable software development kit, module, executable, sample code, integration package, source code, or developer tool provided by J0y.

“Documentation” means all technical documentation, specifications, instructions, manuals, onboarding materials, explanatory materials, and related documentation provided by J0y.

“User Content” means any data, text, forms, files, submissions, images, communications, information, or other materials uploaded, transmitted, stored, processed, or submitted by you through the Services.

“Subscription Plan” means any paid or free subscription tier or pricing plan offered by J0y.

“Authorized User” means any employee, contractor, consultant, agent, or representative authorized by Customer to access or use the Services through Customer’s account.

“Enterprise Agreement” means any Master Services Agreement, Order Form, Service Order, Statement of Work, Data Processing Addendum, Service Level Agreement, Business Associate Agreement, or other written agreement executed by J0y and Customer.

“Beta Services” means any alpha, beta, preview, early-access, evaluation, testing, experimental, or pre-release features designated by J0y.

2. ELIGIBILITY AND ACCOUNTS

You represent and warrant that you are at least eighteen (18) years of age, possess the legal authority to enter into this Agreement, are legally capable of forming a binding contract, and that all information provided to J0y is accurate, complete, and current. You are responsible for maintaining the confidentiality and security of your account credentials, for all activities occurring under your account, and for maintaining accurate billing and contact information. You agree to promptly notify J0y of any unauthorized access to or use of your account.

3. DESCRIPTION OF SERVICES / LIMITS OF SERVICES

The Services may include web-based SaaS applications, downloadable SDKs, APIs, source code components, hosted forms systems, workflow automation tools, integrations, support services, onboarding services, customer account management services, consulting services, and related technologies. J0y reserves the right to modify, update, suspend, discontinue, restrict, or enhance any portion of the Services at any time and without liability.

You understand that there are operation limits to the services J0y provides. Provisioning of said services is subject to the availability and the operational limitations of the requisite equipment and associated facilities. There is no guarantee of bandwidth or response times. Your connection and data rate speeds may not be suitable for some applications. You understand and agree that temporary interruptions of our services may occur as normal events in the provision of said services. You further understand and agree that J0y has no control over third-party networks you may access in the course of your use of our services, and therefore, delays and disruptions of other network transmissions are beyond the control of J0y. J0y will not be liable for any failure of performance if such failure is due to any cause beyond J0y’s reasonable control, including acts of God, fire, explosion, vandalism, nuclear disaster, terrorism, satellite component failure, cable cut, storm or other weather or solar occurrence, any law, order or regulation by any government, civil, or military authority, national emergencies, insurrections, riots, wars, labor difficulties, supplier failures, shortages, breaches, or delays, or other failures or delays caused by you or your equipment.

Unless expressly stated otherwise in writing, J0y does not use Customer User Content submitted through paid subscription plans to train publicly available artificial intelligence or machine-learning models. J0y may use aggregated, anonymized, de-identified, and statistical information derived from operation of the Services for analytics, performance monitoring, security, service improvement, and development purposes.

4. GRANT OF LICENSE

Subject to your compliance with this Agreement and payment of all applicable fees, J0y grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the applicable subscription term to access and use the Services for your internal business purposes, to download, install, and use authorized SDK components solely in accordance with the Documentation, and to integrate authorized SDK components into your own applications solely for purposes of interoperating with the Services. The Services are licensed and not sold, and no ownership rights are transferred to you.

If Customer and J0y have entered into an Enterprise Agreement, the Enterprise Agreement shall control to the extent of any conflict with this Agreement.

5. RESTRICTIONS

Except as expressly authorized in writing by J0y, you shall not copy, modify, reproduce, distribute, sublicense, lease, rent, lend, sell, transfer, commercially exploit, publish, display, or create derivative works based upon the Services, reverse engineer, decompile, disassemble, decode, adapt, or otherwise attempt to derive source code, except to the extent such restriction is prohibited by applicable law, from the Services, use the Services to create competing products or services, publish or disclose benchmarking or performance testing results, circumvent authentication systems, security measures, API limitations, or technical restrictions, interfere with or disrupt the operation or security of the Services, scrape, harvest, crawl, or extract data from the Services using automated means, remove proprietary notices from the Services, distribute SDK components on a standalone basis, exceed API rate limits or usage restrictions, use the Services in violation of applicable law, transmit unlawful, infringing, defamatory, fraudulent, abusive, or malicious content through the Services, distribute malware or malicious code, violate intellectual property rights or privacy rights, or use the Services for unauthorized surveillance, spam, deceptive communications, or unlawful data collection activities.

Unless expressly authorized pursuant to a separate written agreement executed by J0y, Customer shall not use the Services to process, store, transmit, or collect protected health information subject to HIPAA, payment card information subject to PCI-DSS requirements, or other regulated information requiring specialized contractual, technical, or regulatory compliance obligations.

6. BETA SERVICES

J0y may designate certain Services or features as Beta Services. Beta Services are provided for evaluation and testing purposes only and may contain errors, defects, security vulnerabilities, interruptions, or incompatibilities. Beta Services are provided "AS IS" without warranties, service levels, support commitments, or availability guarantees and may be modified or discontinued at any time without notice.

7. OPEN SOURCE COMPONENTS

Certain portions of the Services may contain or be distributed with open-source software subject to separate open-source license terms. Such open-source license terms shall govern the applicable open-source components to the extent required by the applicable licenses.

Nothing in this Agreement limits Customer's rights under applicable open-source licenses.

J0y may separately release certain software, SDKs, specifications, libraries, or components under independent open-source licenses, and such materials shall be governed exclusively by the applicable open-source license terms.

8. SUBSCRIPTION PLANS AND BILLING

Certain Services require payment of subscription fees. By purchasing a Subscription Plan, you authorize J0y to charge your designated payment method for all applicable subscription fees, taxes, renewals, overages, and related charges. Subscription Plans automatically renew unless cancelled in accordance with the applicable cancellation procedures. J0y reserves the right to modify pricing, impose usage limitations, suspend Services for non-payment, terminate delinquent accounts, or modify Subscription Plans at any time upon notice to you. All fees are non-refundable except as expressly required by applicable law or expressly stated by J0y. You are responsible for maintaining a valid payment method and for all charges incurred under your account.

CUSTOMER ACKNOWLEDGES THAT SUBSCRIPTION PLANS MAY AUTOMATICALLY RENEW UNTIL CANCELLED. CUSTOMER MAY CANCEL RENEWAL THROUGH THE ACCOUNT MANAGEMENT INTERFACE OR OTHER METHODS DESIGNATED BY J0Y. AUTOMATIC RENEWALS SHALL OCCUR IN ACCORDANCE WITH APPLICABLE LAW.

9. USER CONTENT

You retain ownership of your User Content. You hereby grant J0y a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, process, modify, display, and otherwise use User Content solely as necessary to provide, maintain, secure, improve, and operate the Services and to comply with applicable law. You represent and warrant that you possess all rights necessary to submit User Content through the Services and that your User Content does not violate any law or third-party rights. You are solely responsible for the legality, accuracy, quality, integrity, and reliability of User Content and for maintaining backup copies of User Content.

In certain circumstances, J0y acts solely as a service provider, processor, or similar intermediary with respect to User Content submitted by Customer. In such circumstances, Customer remains responsible for providing all notices, obtaining all consents, and satisfying all legal requirements applicable to Customer's collection and use of User Content.

To the extent applicable under California law, J0y shall process personal information received from Customer solely for the business purposes specified in this Agreement and applicable documentation and shall not sell or share such personal information except as permitted by applicable law.

10. SERVICE AVAILABILITY AND SUPPORT

The Services are provided on an “as available” basis. Unless expressly provided in a separate written service level agreement executed by J0y, J0y does not guarantee uptime, availability, uninterrupted service, response times, or error-free operation. Maintenance interruptions, outages, delays, limitations, and temporary suspensions may occur. J0y may provide support services, onboarding services, account management services, consulting services, or related assistance in its discretion and may modify or discontinue such services at any time.

In the event J0y confirms a security incident affecting Customer data, J0y shall provide notice to Customer within a commercially reasonable period following confirmation, subject to legal, security, and law-enforcement considerations.

11. CONFIDENTIAL INFORMATION

Each party agrees to protect the Confidential Information of the other party using at least reasonable care and to use such Confidential Information solely for purposes of performing or receiving services under this Agreement. Confidential Information does not include information that is publicly available through no fault of the receiving party, independently developed without use of Confidential Information, or rightfully obtained from a third party without restriction.

12. INTELLECTUAL PROPERTY RIGHTS

J0y retains all right, title, and interest in and to the Services, including all software, SDKs, APIs, source code, object code, Documentation, updates, upgrades, modifications, derivative works, trademarks, service marks, trade dress, graphics, logos, designs, interfaces, technologies, and related intellectual property rights. Except for the limited license expressly granted under this Agreement, nothing in this Agreement grants you any ownership rights or intellectual property rights in or to the Services. You shall not contest, challenge, or impair J0y’s ownership rights in the Services.

J0y may, in its sole discretion, publish, license, contribute, or release specifications, schemas, APIs, SDKs, standards, interoperability materials, or related technologies under proprietary, open-source, open-standard, royalty-free, RAND, or other licensing models without affecting J0y's ownership rights.

13. FEEDBACK

If you provide suggestions, ideas, recommendations, comments, enhancement requests, feedback, or other information relating to the Services, you hereby assign and transfer to J0y all right, title, and interest in and to such feedback and agree that J0y may use and exploit such feedback without restriction or compensation.

14. THIRD-PARTY SERVICES

The Services may interoperate with or contain links to third-party services, platforms, applications, websites, or technologies. J0y does not control and is not responsible for any third-party services, content, policies, security, availability, or practices. Your use of third-party services is solely at your own risk and subject to the applicable third-party terms and conditions.

15. COPYRIGHT COMPLAINTS

J0y respects intellectual property rights and responds to notices of alleged copyright infringement in accordance with applicable law. Copyright infringement notices should be submitted to J0y's designated copyright agent. J0y reserves the right to remove allegedly infringing materials and terminate repeat infringers where appropriate.

16. PRIVACY AND DATA PROCESSING

Your use of the Services is governed by the J0y Privacy Policy, which is incorporated herein by reference. To the extent Customer uses the Services to process personal data, J0y's Data Processing Addendum is incorporated by reference and forms part of this Agreement.

17. EXPORT COMPLIANCE

You agree to comply with all applicable export control laws, sanctions laws, and regulations of the United States and other applicable jurisdictions. You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any jurisdiction subject to comprehensive U.S. embargoes or sanctions and that you are not identified on any U.S. government restricted-party list.

18. APP STORE TERMS

If Customer obtains software distributed through Apple App Store, Google Play, or another application marketplace, additional terms required by the applicable marketplace provider may apply. Apple and its subsidiaries shall be third-party beneficiaries of this Agreement solely to the extent required by Apple's applicable marketplace terms.

19. TERM AND TERMINATION

This Agreement remains effective until terminated. J0y may suspend, restrict, or terminate your access to the Services immediately and without notice if you violate this Agreement, fail to pay applicable fees, create security or legal risk, misuse the Services, or if J0y determines that suspension or termination is necessary to protect the Services, other users, or J0y’s interests. Upon termination, all licenses granted under this Agreement immediately terminate, and you shall cease all use of the Services and delete or destroy all SDK components, software, Documentation, and proprietary materials in your possession or control. The following provisions survive termination: Sections 8, 9A, 10, 11, 16, 17, 18, 19, 20, 21, 23, all payment obligations accrued prior to termination, and all other provisions that by their nature are intended to survive termination.

20. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITH ALL FAULTS, AND J0Y DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, RELIABILITY, SYSTEM INTEGRATION, OR THAT THE SERVICES WILL OPERATE WITHOUT INTERRUPTION, ERROR, OR DATA LOSS. J0Y DOES NOT WARRANT THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS. YOU ASSUME THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES.

21. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, J0Y SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. J0Y’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNTS PAID BY YOU TO J0Y DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The foregoing limitations shall not apply to:

(a) Customer's indemnification obligations;

(b) either party's breach of confidentiality obligations;

(d) fraud, gross negligence, or willful misconduct; or

(e) liability that cannot be limited under applicable law.

22. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless J0y and its officers, directors, employees, affiliates, licensors, contractors, successors, assigns, and agents from and against any claims, demands, actions, proceedings, damages, liabilities, losses, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to your use of the Services, your User Content, your violation of this Agreement, your violation of applicable law, or your infringement or misappropriation of any third-party rights.

23. J0Y IP INDEMNIFICATION

J0y shall defend Customer against third-party claims alleging that the Services infringe a United States patent, copyright, trademark, or trade secret right and shall pay damages finally awarded against Customer or agreed in settlement by J0y, provided Customer promptly notifies J0y of the claim and allows J0y to control the defense.

J0y shall have no liability for claims arising from modifications by Customer, combination with non-J0y products, Customer's violation of this Agreement, use after notice of alleged infringement, or open-source software governed by separate license terms.

J0y may modify, replace, or discontinue the affected Services if necessary to resolve such claim.

24. CLASS ACTION WAIVER

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND J0Y AGREE THAT ANY CLAIM OR PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES SHALL BE BROUGHT SOLELY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING.

25. ARBITRATION

Any dispute, controversy, or claim arising out of or relating to this Agreement or the Services shall be resolved exclusively by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in the State of Florida, unless otherwise agreed by the parties. Judgment upon the arbitration award may be entered in any court of competent jurisdiction. The prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs. Either party may seek temporary, preliminary, or permanent injunctive relief in any court of competent jurisdiction to protect intellectual property rights, Confidential Information, or proprietary information pending completion of arbitration.

26. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.

27. CHANGES TO THIS AGREEMENT

J0y may modify this Agreement by providing at least thirty (30) days' advance notice of material changes. If Customer does not agree to the revised Agreement, Customer may terminate the Services before the effective date of the revised Agreement. Continued use of the Services after the effective date constitutes acceptance of the revised Agreement.

28. GENERAL PROVISIONS

This Agreement constitutes the complete and exclusive agreement between the parties concerning the subject matter hereof and supersedes all prior or contemporaneous agreements, communications, understandings, and proposals, whether oral or written. If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. You may not assign this Agreement without J0y’s prior written consent. J0y may assign this Agreement without restriction. No waiver of any provision shall be deemed a further or continuing waiver of such provision or any other provision.

29. NOTICES

Notices to J0y shall be sent to the address identified below. Notices to Customer may be delivered to the email address associated with Customer's account and shall be deemed received upon transmission.

30. CONTACT INFORMATION

J0y Inc.

424 E. Central Blvd. #716

Orlando, FL 32801

General Legal Notices: support@j0y.com

Privacy Requests: support@j0y.com